“My goal is to ensure that resident services are more than just a list of programs; they are a support system. By drawing on my clinical background, I work to create an environment where every resident has access to the resources, orientation, and community connections they need to thrive and truly feel at home.”
Jennifer Kadilak is Maloney’s Director of Resident Services, and she oversees the Resident Services Department at West End Place in Boston, MA. She is responsible for various resident services functions including development and direction of resident programs, trainings, services, and activities, participating in the resident interview process, new resident orientation, recruitment and coordination of volunteers and interns, maintaining communications with residents including the distribution of newsletters and providing information and referrals to service agencies, supporting the resident council, and other such duties.
Jennifer joined Maloney from St. Mary’s Women and Children’s Center in Dorchester, MA, where she served as a Clinical Director for 6 years after serving as the Program Director for the Bridge Home Program for 7 years. While there she was responsible for program oversight, personnel management, training, clinical oversight, and oversight of documentation and files. Prior to St. Mary’s, Jennifer worked in Residential Direction and Supervision for 6 years at the Germaine Lawrence School in Arlington, MA. She is a Certified Trainer in Non-Abusive Physical and Psychological Intervention (N.A.P.P.I).
Jennifer is the current Vice President for NERSC (New England Resident Service Coordinators, Inc.) and has served on the board for the past 4 years. She also holds a Master’s of Social Work from Salem State College, a Bachelor of Arts degree from the University of New Hampshire and a Certificate in Traumatic Street Studies from The Trauma Center.
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